Warranty
We stand behind every Rivela home - the structure, the build, and the components.
What's covered.
Your Rivela home comes with warranty cover across structural defects, workmanship, and the components we supply. The statutory building warranties are carried by the licensed builder who builds your home - D&L Golden Construction, led by licensed builder Wei Xiong (Leo) Zhang - and every claim is managed through Rivela.
Major structural defects
6 years
Foundation, frame, roof structure, building envelope - anything that affects the structural integrity of the home.
Workmanship & non-structural
2 years
Installation quality, fit-out, finishes, and all on-site work.
Supplied components
Confirmed at contract
Cladding, windows, roofing materials, bathroom fittings, cabinetry - as supplied in your home package.
| Cover | Period | What it includes |
|---|---|---|
| Major structural defects | 6 years | Foundation, frame, roof structure, building envelope - anything that affects the structural integrity of the home |
| Workmanship & non-structural | 2 years | Installation quality, fit-out, finishes, and all on-site work |
| Supplied components | Confirmed at contract | Cladding, windows, roofing materials, bathroom fittings, cabinetry - as supplied in your home package |
The 6-year structural and 2-year workmanship periods are the statutory minimums under the Home Building Act 1989 (NSW). They sit alongside the consumer guarantees you have under the Australian Consumer Law, which can't be excluded. Your full warranty terms are set out in your contract.
What isn't covered.
Warranty covers defects in materials and workmanship - not fair wear and tear, owner modifications, or site conditions outside the agreed scope.
- Damage from misuse, neglect, or owner modifications
- Normal wear and tear over time
- Site-specific issues (soil movement, drainage, services) outside the agreed scope - these are addressed upfront in your contract
- Damage caused by events outside our control (storms, floods, fire)
If you're unsure whether something is covered, contact us and we'll assess it - no cost to ask.
Making a claim.
Contact us with your build details and a description of the issue. We'll organise an inspection and come back to you with a resolution.
- Email info@rivelahomes.com.au with your name, address, and a description of the issue
- We'll acknowledge your claim
- An inspection is arranged - we assess whether it falls within warranty scope
- Covered defects are rectified at no cost to you