Privacy Policy
How we handle your personal information - what we collect, why, and the control you have over it.
Last updated 1 July 2026
Rivela Homes Pty Ltd (ABN 15 699 414 643) ("Rivela", "we", "us") respects your privacy. This policy explains how we collect, use, disclose and protect your personal information, in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). By using this website or making an enquiry, you agree to this policy.
Information we collect
We only collect what we need to answer your enquiry and plan your project. That typically includes:
- Your name, email address and phone number
- Your property address and details about your block and project
- Anything else you choose to tell us in an enquiry or conversation
When you browse the site, we may also collect standard technical information automatically - things like your device type, browser, and pages viewed - through cookies and analytics (see below).
How we use your information
- To respond to your enquiry and prepare a quote or estimate
- To assess your site and plan and deliver your build
- To keep you updated about your project and our service
- To improve our website and understand how it's used
- To meet our legal and record-keeping obligations
Cookies and tracking
This site uses cookies - small files stored by your browser - to make it work properly and to understand how visitors use it. Where enabled, we use analytics and advertising measurement tools (such as Google Analytics and the Meta pixel) to measure traffic and the performance of our advertising. These tools may set their own cookies.
You can control or delete cookies through your browser settings. Blocking some cookies may affect how the site works. Australia does not require a cookie-consent banner; this section is provided so you know what we use.
When we share your information
We share your information only as needed to deliver your project or run our business - never for sale. That can include:
- Our certifier and, where relevant, council, to manage your approval
- Our licensed builder and trades who carry out the work
- Service providers who help us operate - for example website hosting, email, and analytics or advertising platforms
We require these parties to handle your information consistently with this policy. We do not sell or rent your personal information to anyone.
Storing and protecting your information
We take reasonable steps to keep your information secure and to protect it from misuse, loss, and unauthorised access. Where information is held with third-party providers (such as our hosting or email provider), we choose reputable providers that maintain appropriate safeguards.
How long we keep it
We keep your information for as long as needed to provide our service and to meet our legal and business record-keeping obligations, then securely delete or de-identify it.
Marketing
If we send you marketing communications, we do so in line with the Spam Act 2003 (Cth) - only where appropriate, and always with an easy way to unsubscribe. You can opt out at any time by contacting us or using the unsubscribe link.
Accessing or correcting your information
You can ask to access the personal information we hold about you, ask us to correct it, or ask us to delete it. Just contact us and we'll help. There's no charge to ask.
Complaints
If you have a privacy concern, contact us first and we'll work to resolve it. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version is always the one published here, with the "last updated" date above.
Contact us
Rivela Homes Pty Ltd (ABN 15 699 414 643)
Email: info@rivelahomes.com.au